Refund & Return Policy

At Vyncca.com, customer satisfaction is our priority. We strive to deliver premium-quality trendy t-shirts and ensure that every customer has a smooth shopping experience. However, if you face any issue with your order, this Refund & Return Policy explains the terms, eligibility, and process for returns, refunds, and exchanges.

By placing an order on Vyncca.com, you agree to the terms and conditions mentioned in this policy.

1. Return Eligibility

Customers may request a return within 8 days of receiving the order, subject to the conditions outlined below.

To qualify for a return, the product must:

Be unused, unworn, and unwashed
Be in its original condition without stains, damage, or alterations
Include original tags, labels, packaging, and accessories (if applicable)
Not show any signs of usage or mishandling

Returns will only be accepted after inspection and approval by the Vyncca support team.

2. Eligible Reasons for Returns

Customers may request a return, replacement, or refund under the following circumstances:

Defective or Damaged Product

If the delivered product is damaged, defective, or has a manufacturing issue, customers are eligible for a replacement or refund.

Wrong Product Delivered

If you receive an incorrect item, size, design, or product different from what was ordered, Vyncca will arrange for a replacement or refund after verification.

Missing Items

If any item from your order is missing at the time of delivery, please notify us immediately for investigation and resolution.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

Products that have been worn, washed, altered, or damaged after delivery
Products without original packaging, tags, or labels
Items damaged due to misuse, mishandling, or improper care by the customer
Personalized, customized, or specially ordered products (if applicable)
Gift cards, promotional items, or products marked as non-returnable

Vyncca reserves the right to reject return requests that do not meet our return eligibility criteria.

4. How to Request a Return

If you wish to request a return, replacement, or refund, please contact us within the eligible return period.

You can raise a request by emailing us at help@vyncca.com with the following details:

Order Number / Order ID
Customer Name
Registered Mobile Number or Email Address
Reason for Return or Refund Request
Clear photos or videos of the product (for damaged, defective, or incorrect items)

Our support team will review your request and provide step-by-step instructions for the return process.

Please do not return products without prior approval from our team.

5. Return Shipping Process

Once your return request is approved, customers may be instructed to ship the item back to the provided return address.

The returned item must include:

Original product packaging
Product tags and labels
Any accessories included with the item

Failure to include original materials may result in rejection of the return request.

6. Return Shipping Charges

Returns Due to Defective, Damaged, or Incorrect Items

If the return is due to a product defect, damage, or an incorrect shipment made by Vyncca, the return shipping charges will be borne by Vyncca.

Returns Due to Change of Mind or Customer Preference

If a customer wishes to return a product due to personal preference, incorrect selection, size choice, or change of mind, the customer will be responsible for the return shipping costs.

Please note that shipping charges paid during the original purchase may be non-refundable unless the issue was caused by Vyncca.

7. Refund Process

Once the returned product is received and successfully inspected by our team, the refund process will begin.

Approved refunds will be issued through the original payment method used at the time of purchase, including Razorpay-supported payment options.

Please allow approximately 7–9 business days for the refund amount to reflect in your bank account, wallet, or payment source after approval. Processing times may vary depending on banks and payment providers.

Customers will be notified once the refund has been successfully initiated.

8. Exchange Policy

Customers may request an exchange instead of a refund if:

A defective product is received
A damaged item is delivered
An incorrect product is shipped

All exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be offered instead.

9. Cancellation of Refund or Return Request

Vyncca reserves the right to reject or cancel a refund/return request if:

The request exceeds the return eligibility period
The product fails inspection upon return
Evidence of misuse, wear, or intentional damage is found
Incomplete or false information is provided during the claim process

10. Changes to This Policy

Vyncca reserves the right to modify, update, or revise this Refund & Return Policy at any time without prior notice. Customers are encouraged to review this page periodically to stay informed about any changes.

11. Contact Us

For any questions, concerns, or assistance regarding returns, refunds, or exchanges, please contact us:

Vyncca Support Team
Email: help@vyncca.com
Address: SUM Hospital Area, Bhubaneswar, Odisha, India